Answers to common questions and quick fixes for Cosmo Learning System, Dot, and connectivity issues.
Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours.
Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours.
Please refer to Cosmo Learning System > Connectivity > My Cosmo Dot won’t connect to the app.
Each Cosmo Dot can be connected both with the Cosmo Learning Suite and 3rd-party apps and devices. Therefore, each Cosmo Dot operates in two modes.
To be able to connect with either of the apps, your Dot has to be in the Cosmo Mode. To restore it to the Cosmo Mode, press the blue power button continuously for 7-8 seconds until the device blinks white.
A full charge gives each Dot around 10 hours of use. The Dot should light up green when fully charged. If this doesn’t happen, you can check the Dot battery level in the Cosmo Training (>Dot Settings) or Cosmo Switch setup app.
Cosmo Dots are highly durable and designed to last for years. While it’s fine to tap them with your feet during exercises, we do not recommend standing on them with your full body weight or subjecting them to rough handling. Please remember that Cosmo Dots are electronic devices equipped with touch-sensitive sensors. Continuous dropping, throwing, or other forms of mishandling may cause damage.
Proloquo2Go, Grid, TD Snap, Cboard, Mind Express and more
Cosmo Dot is compatible with Windows, iOS, Chrome OS, Android, Linux.
Cosmo Learning System is compatible with iPad iOS 15+
The Dot is out of charge. Please connect it to the charging kit provided.
Please email a description of the issue you’re experiencing to
hello@explorecosmo.com.
If possible, include a short video demonstrating the problem.
You can also reach us by phone at
+44 7442 674373.
We’ll respond within 24 hours.
Step 1: Restart the Dot. Did the Dot connect to the app? You can check if it connected successfully in the Dot Settings.
Step 2: Restart Bluetooth on your iPad.
Step 3: Turn off Cosmo Dot Setup app / Cosmo Learning on all other devices.
Step 4: Restart the Cosmo Dot Setup app.
If the issue continues, please email a description of the issue you’re experiencing to
hello@explorecosmo.com.
You can also reach us by phone at
+44 7442 674373.
We’ll respond within 24 hours.
Your Dot is currently in Accessibility Mode. Press the blue power button continuously
for 7–8 seconds until the device blinks white.
Your Dot has reached the limit of available Bluetooth connections.
Connect your Dot with the Cosmo Dot Setup (formerly Cosmo Switch Setup) app → Tap on
“Forget Pairings” in the top right corner → Scroll down and tap Save.
The Dot Settings section of the Cosmo Learning app (formerly Cosmo Training) allows for a quick personalisation of the Dot settings to the individual learner needs, such as:
Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours.
Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours.
No, the Cosmo Learning app (formerly Cosmo Training) is currently available only for iPad. If you would like to connect Dots with 3rd-party apps, explore the Cosmo Dot page.
Cosmo Learning System is compatible with iPad iOS 15+. The app is optimised for newer iPad models running iOS 15+. Older devices (iPad Air 2, iPad 7th gen) are supported but may experience slower app loading and overall performance. If you experience any technical issues, please contact our team at hello@explorecosmo.com or+44 7442 674373. We’ll respond within 24 hours.
Please refer to our Privacy Policy
Please refer to our Privacy Policy
Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at+44 7442 674373. We’ll respond within 24 hours.
The Dot is out of charge. Please connect it to the charging kit provided.
Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at +44 7442 647373. We’ll respond within 24 hours.
Your Dot is currently in Accessibility Mode. Please press the blue power button continuously for 7-8 seconds until the device blinks white.
The Dot has reached the limit of available Bluetooth connections. Connect your Dot with the Cosmo Dot Setup (formerly Cosmo Switch Setup) app. Tap on “Forget Pairings” in the top right corner > Scroll down and tap Save.
Please refer to the Cosmo Dot onboarding guide.
Please refer to the full Cosmo Dot onboarding guide.
Cosmo Dot is compatible with many 3rd-party applications, such as AAC apps, media players, online games etc.
Cosmo Dot is compatible with Windows, iOS, Chrome OS, Android, Linux.
The Dot is mechanically damaged. If your Dot is still under warranty, please contact us at hello@explorecosmo.com to arrange a free replacement. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours. If your Dot is out of warranty, you can buy a new Dot in the Cosmo Shop or through your local reseller.
Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours.
Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours.
Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours.
The Dot is out of charge. Please connect it to the charging kit provided.
When a Firmware Update is available, you will see a notification in the Dot Settings screen in the Cosmo Learning app (formerly Cosmo Training).
Please use sanitisable wipes to clean Dots. Please note that Cosmo Dots aren’t waterproof and shouldn’t be submerged in water.
Please use the charging cables provided in your Cosmo box.
If your Dot is still under warranty, please contact us at hello@explorecosmo.com to arrange a free replacement. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours. If your Dot is out of warranty, you can buy a new Dot in the Cosmo Shop or through your local reseller.
Yes. You can attach Dots using:
No. Cosmo Dots aren’t waterproof and shouldn’t be submerged in water. However, you can clean the Dots with sanitisable wipes in between uses.
A full charge provides each Dot with approximately 10 hours of use. The Dot should illuminate green when fully charged. If it does not, you can check the battery level in the Cosmo Learning app (under Dot Settings) or in the Cosmo Dot Setup app (formerly Cosmo Switch Setup). If the Dots won’t be used for an extended period, we recommend charging them periodically to help prevent battery deterioration.
Cosmo Dots are highly durable and designed to last for years. While it’s fine to gently tap them with your feet during exercises, we do not advise standing on them with your full body weight or subjecting them to rough handling. Please remember that Cosmo Dots are electronic devices equipped with touch-sensitive sensors. Continuous dropping, throwing, or other forms of mishandling may cause damage.
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