My Cosmo Dot won’t connect to the app.

1. Dot blinks red after powering on:

The Dot is out of charge. Please connect it to the charging kit provided.

2. Cosmo Dot doesn’t turn on.

Please email a description of the issue you’re experiencing to
hello@explorecosmo.com.
If possible, include a short video demonstrating the problem.
You can also reach us by phone at
+44 7442 674373.
We’ll respond within 24 hours.

3. Cosmo Dot lights up white but doesn’t connect.

Step 1: Restart the Dot. Did the Dot connect to the app? You can check if it connected successfully in the Dot Settings.

Step 2: Restart Bluetooth on your iPad.

Step 3: Turn off Cosmo Dot Setup app / Cosmo Learning on all other devices.

Step 4: Restart the Cosmo Dot Setup app.

If the issue continues, please email a description of the issue you’re experiencing to
hello@explorecosmo.com.
You can also reach us by phone at
+44 7442 674373.
We’ll respond within 24 hours.

4. Dot lights up alternating blue / rainbow.

Your Dot is currently in Accessibility Mode. Press the blue power button continuously
for 7–8 seconds until the device blinks white.

5. Dot is blinking in pink/blue lights.

Your Dot has reached the limit of available Bluetooth connections.
Connect your Dot with the Cosmo Dot Setup (formerly Cosmo Switch Setup) app → Tap on
“Forget Pairings” in the top right corner → Scroll down and tap Save.