Where is my data stored?
Please refer to our Privacy Policy
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What data does the Cosmo app collect?
Please refer to our Privacy Policy
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Can I use the Cosmo Training app on Android?
No, the Cosmo Learning app (formerly Cosmo Training) is currently available only for iPad. If you would like to connect Dots with 3rd-party apps, explore the Cosmo Dot page.
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Which platforms is the Cosmo Learning System compatible with?
Cosmo Learning System is compatible with iPad iOS 15+. The app is optimised for newer iPad models running iOS 15+. Older devices (iPad Air 2, iPad 7th gen) are supported but may experience slower app loading and overall performance. If you experience any technical issues, please contact our team at hello@explorecosmo.com or+44 7442 674373. We’ll…
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How to adjust the dots to individual needs? (e.g. vision / hearing impairments?)
The Dot Settings section of the Cosmo Learning app (formerly Cosmo Training) allows for a quick personalisation of the Dot settings to the individual learner needs, such as: Colours (12 colours) Brightness (five levels between 0-100%) Touch sensitivity (changes how sensitive to touch pressure the Dot is) Click Sound (adds a subtle “click” sound to…
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How to adjust the activities to individual needs? (e.g. vision / hearing impairments?)
Customise the number of Dots from one to eight by tapping the Dot number icons within each activity. Adjust touch-sensitivity, brightness and colours of the Dots from in Dot Settings. Activate distraction-free settings of the Cosmo activities e.g. select Distraction Free background in Fireworks. Toggle on and off Sound and Music. Add your learners’ favourite…
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A Cosmo activity isn’t working as expected
Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours.
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I’m experiencing issues with the activity setup.
Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours.
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My Cosmo Dot won’t connect to the app.
1. Dot blinks red after powering on: The Dot is out of charge. Please connect it to the charging kit provided. 2. Cosmo Dot doesn’t turn on. Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at…