Hardware Issues

When a Firmware Update is available, you will see a notification in the Dot Settings screen in the Cosmo Learning app (formerly Cosmo Training).

Please use sanitisable wipes to clean Dots. Please note that Cosmo Dots aren’t waterproof and shouldn’t be submerged in water.

Please use the charging cables provided in your Cosmo box.

If your Dot is still under warranty, please contact us at hello@explorecosmo.com to arrange a free replacement. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours. If your Dot is out of warranty, you can buy a new Dot in the Cosmo Shop or through your local reseller.

Yes. You can attach Dots using: Magnets: Watch this video to see how. Please note that magnets are a swallowing hazard and may interfere with pacemakers. Refer to the full magnet safety leaflet included in your Cosmo box. Velcro pads: Stick one pad to the bottom of your Dot and the other to the surface…

Colours (12 colours) Brightness (five levels between 0-100%) Touch sensitivity (changes how sensitive to touch pressure the Dot is) Click Sound (adds a subtle “click” sound to improve accessibility for learners with limited vision) Add other settings

No. Cosmo Dots aren’t waterproof and shouldn’t be submerged in water. However, you can clean the Dots with sanitisable wipes in between uses.

A full charge provides each Dot with approximately 10 hours of use. The Dot should illuminate green when fully charged. If it does not, you can check the battery level in the Cosmo Learning app (under Dot Settings) or in the Cosmo Dot Setup app (formerly Cosmo Switch Setup). If the Dots won’t be used…

Cosmo Dots are highly durable and designed to last for years. While it’s fine to gently tap them with your feet during exercises, we do not advise standing on them with your full body weight or subjecting them to rough handling. Please remember that Cosmo Dots are electronic devices equipped with touch-sensitive sensors. Continuous dropping,…

Colours (12 colours) Touch-sensitivity: Adjust how sensitive the Dot is to touch (0-100%). Brightness: Control how bright the Dot’s light is (0-100%) Sound Level: Adds a soft “click” sound to support users with low vision.