My Cosmo Dot doesn’t connect to the Cosmo Dot Setup (formerly Cosmo Switch Setup) app.

1. Dot blinks red after powering on:

The Dot is out of charge. Please connect it to the charging kit provided.

2. Cosmo Dot doesn’t turn on:

Please email a description of the issue you’re experiencing to hello@explorecosmo.com. If possible, include a short video demonstrating the problem. You can also reach us by phone at +44 7442 647373. We’ll respond within 24 hours.

3. Cosmo Dot lights up white but doesn’t connect:

  1. Step 1: Restart the Dot. Did the Dot connect to the app? You can check if the Dot connected successfully in the Dot Settings.
  2. Step 2: Restart Bluetooth on your iPad.
  3. Step 3: Turn off Cosmo Dot Setup app / Cosmo Learning on all other devices.
  4. Step 4: Restart the Cosmo Dot Setup app.

4. Dot lights up alternating blue / rainbow:

Your Dot is currently in Accessibility Mode. Please press the blue power button continuously for 7-8 seconds until the device blinks white.

5. Dot is blinking in pink/blue lights:

The Dot has reached the limit of available Bluetooth connections. Connect your Dot with the Cosmo Dot Setup (formerly Cosmo Switch Setup) app. Tap on “Forget Pairings” in the top right corner > Scroll down and tap Save.