There’s rattling sound inside the Dot

The Dot is mechanically damaged. If your Dot is still under warranty, please contact us at hello@explorecosmo.com to arrange a free replacement. You can also reach us by phone at +44 7442 674373. We’ll respond within 24 hours. If your Dot is out of warranty, you can buy a new Dot in the Cosmo Shop or through your local reseller.